PRIVACY POLICY

We recommend that you read our privacy policy and information on the use of cookies. By using our sites and services, you agree to our policy and terms and conditions.

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KNOW YOUR RIGHTS AND BE INFORMED

  • Controlling cookies

     

    Some tools and tips to limit the traces of your web browsing on Chrome, Firefox and Internet Explorer

     

    We invite you to read and follow this article from the CNIL to limit the traces of your navigation

  • Your rights on your personal data

     

    The CNIL informs you about the various rights you can exercise with the organisations that use your data.

     

    You have the right to access, rectify, oppose, reference and delete your data.

     

    We recommend that you consult the page dedicated to your rights on the CNIL website here.

     

    You can exercise your right by contacting us by email or by post.

  • Controlling your data

     
    You will find on the CNIL website a space dedicated to your information and to help you control your data here .
  • Our company

     
    QUERY EUROPE, S.L., dont le siège social est situé Carrer Floridablanca 98, ENT2, 08015 Barcelone, Espagne. NIF/CIF: B67482919. Contact : elodie{@}query-europe.com
     

RESPECT FOR YOUR PRIVACY

  • We protect your data

     
    We implement a variety of security measures to maintain the safety of your personal information. Similarly for online payments, after a transaction, your payment information (credit cards, financial services, etc.) is never stored on our servers.
  • We do not disclose any information to third parties

     
    We do not sell or transfer your personal information to third parties or affiliates.
     
    Your contact data will only be passed on at your request, e.g. when you ask to be put in touch with one of our partners or when you contact one of our partners yourself via one of our websites.
  • We comply with the legislation

     
    We respect the law and legislation in force. The applicable European law, and the law n° 78-17 of January 6, 1978 relating to data processing, files and freedoms as well as the law n° 2018-493 of June 20, 2018, promulgated on June 21, 2018, which modified the Data-processing law and Freedoms in order to put in conformity the national law with the European legal framework as well as the GPDR provisions.
  • Our commitment to COPPA compliance

     
    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect information from anyone under the age of 13. Our websites and services are intended for adults.
     

OUR POLICY

PRIVACY POLICY, PRIVACY AND COOKIES

 

WHAT INFORMATION DO WE COLLECT?

We collect information when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, if applicable, you may be asked to enter your name, email address, postal address and/or telephone number. You may, however, visit our site anonymously.

 

HOW DO WE USE YOUR INFORMATION?

Any information we collect from you may be used in any of the following ways: To personalise your experience, To improve our customer service, To process online transactions, reservations and orders
Your information helps us to better meet your individual needs, and to respond more effectively to your customer service and support requests. With respect to transactions, your information, whether public or private, will not be sold, exchanged, transferred or given to any third party company for any reason whatsoever, without your consent, except for the express purpose of delivering the product or service purchased and requested.

OR To send periodic emails
The email address you provide for order or booking processing will only be used to send you information and updates relating to your request.

 

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information.

We offer you the use of a secure server provided by our web hosts. All sensitive information provided is transmitted via Secure Socket Layer (SSL) and then encrypted in the database of the payment providers and can only be accessed by authorised persons with special access rights to these systems; they are required to keep the information confidential.

After an online transaction, your personal information (credit card, banking institution, financial services, etc.) is not stored on our servers.

 

DO WE USE COOKIES?

Yes, cookies allow sites or service providers to recognize your browser and capture and remember certain information. You can disable them if you wish. To do this, you should refer to the help or user manual of your web browser.

We use cookies to help us remember and process online bookings and items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can provide better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies via your browser settings. Like most websites, if you set your cookies, some of our services may not function properly. However, you can still place orders by contacting customer service.

WE DO NOT DISCLOSE ANY INFORMATION TO THIRD PARTIES.

We do not sell, or transfer to third parties, your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential (e.g., payment method providers). We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses (e.g., statistics on visits to our sites). These exclude any identification and sensitive personal data of our visitors).

"CHILDRENS ONLINE PRIVACY PROTECTION COMPLIANCE ACT

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under the age of 13. Our website, products and services are directed to individuals who are of legal age.

 

PRIVACY POLICY (ONLINE)

This online privacy policy applies only to information collected on our site and not to information collected offline.

TERMS AND CONDITIONS

We encourage you to also visit our Terms of Service and Legal Notice which sets out the terms of use, disclaimers and limitations of liability governing the use of our websites.

 

YOUR CONSENT

By using our site, you consent to our privacy policy.

 

CHANGES TO OUR POLICIES AND CONDITIONS

If we decide to change our privacy policy, we will update the privacy policy modification date below.

This policy was updated on 30 January 2020

 

EXERCISE YOUR RIGHT

Contact us by email or by post to exercise your right to access, rectify or delete your personal data:

QUERY EUROPE, S.L.
Carrer Floridablanca 98, ENT2, 08015 Barcelona, Spain
elodie(@)query-europe.com

Overview of the cookie statement

Our site uses cookies. Cookies allow us to personalise content, provide social media features and analyse our traffic. We also share information about the use of our site with our social media and analytics partners. You agree to the use of our cookies by continuing your visit to our site. For more information, please see our Privacy Policy. The law states that we can only store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can change or withdraw your consent at any time from the Cookie Statement on our website. To find out more about who we are, how you can contact us and how we process personal data please see our Privacy Policy. Your consent applies to the following domains: colorsoundstudio.co.uk Cookie statement updated on 30/01/2010

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THIRD-PARTY APPLICATIONS AND YOUR DATA

Applications that allow you to log in, pay online or create an account with a third party service collect certain personal data from its users (login with your Facebook, Google, Gmail, Amazon, Instagram, Paypal, Stripe, Twitter, etc. user account) for the creation or login to your user account on our websites. We also use the Mailchimp and Zendesk applications for sending promotions or newsletters, and for processing support and customer service requests.

PERSONAL DATA COLLECTED BY THE FOLLOWING SERVICES AND FOR THE FOLLOWING REASONS:

ACCESS TO THIRD-PARTY SERVICE ACCOUNTS

  • Access to Instagram, Facebook, Google, Amazon, Paypal, Stripe
    • Permissions: Email and Public Profile
  • Access to the Twitter account
    • Personal Data: various types of Data listed in the privacy policy of the service

ANALYSES

  • Google Analytics
    • Personal Data: Cookie and Usage Data

CONTACT THE USER

  • Contact form
    • Personal Data: e-mail address, last name, company name, telephone number and first name
  • Telephone contact
    • Personal data: telephone number

MANAGING CONTACT DETAILS AND SENDING MESSAGES

  • MailChimp
    • Personal Data: e-mail address and management of support and contact requests
  • Zendesk
    • Personal Data: various types of Data listed in the privacy policy of the service

PAYMENT MANAGEMENT

  • PayPal (our payment module)
    • Personal Data: various types of Data listed in the privacy policy of the service
  • Stripe LLC (our payment module)
      • Personal Data: various types of Data listed in the privacy policy of the service
  • Freshbooks (our billing and accounting application)
    • Personal Data: e-mail address and various types of Data listed in the service's privacy policy

REGISTRATION AND AUTHENTICATION

  • Login and identification with PayPal, Facebook Authentication, Google OAuth, Instagram Authentication, Linkedin OAuth, Login with Amazon, Twitter OAuth and WordPress.com Single Sign On :
    • Personal Data: various types of Data listed in the privacy policy of the service
  • Auth0
    • Personal Data: e-mail address, Cookie, various types of Data listed in the service's privacy policy, password, last name, first name and table

INTERACTION WITH SUPPORT AND FEEDBACK PLATFORMS

  • Zendesk Widget (customer ticket management application)
    • Personal Data: Cookie and Usage Data

INTERACTION WITH SOCIAL NETWORKS AND EXTERNAL PLATFORMS

  • Facebook Like button and social widgets, Google+ +1 button and social widgets, LinkedIn button and social widgets and Twitter Tweet button and social widgets
    • Personal Data: Cookie and Usage Data

SPAM PROTECTION

  • Askimet (used on our websites)
    • Personal Data: various types of Data listed in the privacy policy of the service

OTHER INFORMATION ON PERSONAL DATA

ONLINE SERVICES

  • The personal data collected is used to provide services to the user, including payment and potential delivery.
  • The personal data collected and processed to make the online payment may include the credit card, bank account used or any other payment method by the company providing our payment module (Paypal and Stripe). The type of data collected by this application depends on the payment system used; you can view this information on the Paypal and Stripe websites. We never store and never have access to payment information (account number, bank, credit or debit card number, login and password).

COORDINATES

  • Propriétaire du site internet : QUERY EUROPE, S.L., Carrer Floridablanca 98, ENT2, 08015 Barcelone, Espagne – elodie{@}query-europe.com

Last updated 30 January 2020